Please note the Car Park is closed for winter and re-opens on October 24, 2026 - see you then!
Tongariro Crossing Car Park provides the only secure car park and shuttle service for the Tongariro Alpine Crossing Hike.
Park your vehicle in our monitored, safe and secure car park & join our local, knowledgeable drivers who share culturally significant stories on a short 30 minute drive to the start of the crossing at Mangatepopo.
Our shuttles pick you up from our carpark every hour from 6am to 9am on weekends and weekdays and transport you to the start of the track at Mangatepopo. NOTE: Pickup times may vary during the season depending on prior booking numbers and demand, or forecasted adverse mountain weather conditions.
Be aware that there are other operators that promise to pick you up from Ketetahi, but they require you to park on the side of the main highway, with zero security.
PLEASE NOTE:
Our carpark closes at 7pm daily, choose a booking time that allows you enough time to return to your vehicle by this time.Please check we have a way of contacting you. We need an email address and a contact mobile phone number you have access to in NZ. Please ensure to provide your countries international code. It is best practice to text or email us 24 hours prior to your booking date. We may need to contact you.
Minimum Age Policy
10 Years plus, no parents carrying babies will be accepted on our service
10 - 12 Years - Ok if accompanied by an adult on a 1:1 ratio
13 - 15 Years - Ok if accompanied by an adult
Maximum Age Policy
75 years oldHazard Awareness -TONGARIRO ALPINE CROSSING
Alpine environment: The hike is exposed alpine terrain with rapidly changing weather conditions at all times of the year. It is common to experience strong wind, high rainfall, heavy snowfall and rapid changes in temperature, even in summer. Check the weather forecast on the NIWA website for the Tongariro Alpine Crossing (Red Crater):
https://weather.niwa.co.nz/parks/Tongariro%20National%20Park/Red%20Crater.
Volcanic risk: This is an active volcanic area and eruptions are possible at any time without warning posing risk of serious harm and even death. Active volcanic vents on the Tongariro Alpine Crossing are Mount Ngauruhoe, Red Crater, Te Maari Craters and Ketetahi Springs. Volcanic hazard zones surround all of these vents. If you are within one of these areas when an eruption happens, you may be in danger. Know the volcanic risks and what to do in an eruption. Check the latest volcanic alert levels and activity information before you go, at the Tongariro National Park Visitor Centre (07) 892 3729 and/or on the Geonet website:
https://www.geonet.org.nz/volcano/tongariro.
If Tongariro is at any level above Volcanic Alert Level 0, the track will close and we will not operate until the Department of Conservation, DOC (who manage the Tongariro National Park) advise it is safe for the trail to re-open. For understanding DOC's Tongariro National Park volcano management system check the information on their website:
Winter snow: Do not attempt this trip when snow is present unless you are experienced in the backcountry and have an ice axe, crampons and are experienced in avalanche terrain. Visit www.avalanche.net.nz for updated avalanche forecasts on Tongariro. In winter, the use of a guide is highly recommended and from our view, a must. Contact Tongariro National Park Visitor Centre (07) 892 3729 for recommended winter guided hike operators.
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It is best practice to text or email us 24 hours prior to your booking date. We may need to contact you. \r\n\r\nFor updated weather information please contact +64 272 320-238 - Arrival Time: Please arrive at the carpark 15 minutes prior to your departure time (6am, 7am, 8am or 9am). \r\n\r\nTongariro National Park can be subject to unpredictable weather, and conditions can change quickly. It is important that all walkers carry the essentials for their journey across.\r\n\r\nMust have:\r\nFood and plenty of fluid (2L per person or more), especially in the summer months. \r\nWaterproof and wind-proof raincoat and trousers\r\nStrong, sturdy boots (you will be trekking over uneven volcanic terrain)\r\nWarm clothing layers: woollen or polypropylene thermals and fleece\r\nClothing - be fully covered\r\nHat and gloves\r\nSunscreen and sunglasses\r\nFirst Aid Kit\r\nMap\r\nCellphone\r\nHead lamp or torch\r\n\r\nDue to the changing altitude and rugged alpine environment, the weather in the carpark at the beginning of the track can differ greatly from conditions 1000 metres higher further up the track. Be prepared to change your plans and turn back especially when visibility is poor or strong winds prevail. \r\n\r\n\r\nHazard Awareness -TONGARIRO ALPINE CROSSING\r\n\r\n \r\nAlpine environment: The hike is exposed alpine terrain with rapidly changing weather conditions at all times of the year. It is common to experience strong wind, high rainfall, heavy snowfall and rapid changes in temperature, even in summer. Check the weather forecast on the NIWA website for the Tongariro Alpine Crossing (Red Crater): \r\n\r\nhttps://weather.niwa.co.nz/parks/Tongariro%20National%20Park/Red%20Crater.\r\n\r\n\r\nVolcanic risk: This is an active volcanic area and eruptions are possible at any time without warning posing risk of serious harm and even death. Active volcanic vents on the Tongariro Alpine Crossing are Mount Ngauruhoe, Red Crater, Te Maari Craters and Ketetahi Springs. Volcanic hazard zones surround all of these vents. If you are within one of these areas when an eruption happens, you may be in danger. Know the volcanic risks and what to do in an eruption. Check the latest volcanic alert levels and activity information before you go, at the Tongariro National Park Visitor Centre (07) 892 3729 and/or on the Geonet website: \r\n\r\nhttps://www.geonet.org.nz/volcano/tongariro. \r\n\r\nIf Tongariro is at any level above Volcanic Alert Level 0, the track will close and we will not operate until the Department of Conservation, DOC (who manage the Tongariro National Park) advise it is safe for the trail to re-open. For understanding DOC's Tongariro National Park volcano management system check the information on their website:\r\n\r\nhttps://www.doc.govt.nz/about-us/our-role/managing-conservation/recreation-management/visitor-risk-management/docs-role-in-managing-volcanic-risk-at-tongariro-national-park/\r\n\r\nWinter snow: Do not attempt this trip when snow is present unless you are experienced in the backcountry and have an ice axe, crampons and are experienced in avalanche terrain. Visit www.avalanche.net.nz for updated avalanche forecasts on Tongariro. In winter, the use of a guide is highly recommended and from our view, a must. Contact Tongariro National Park Visitor Centre (07) 892 3729 for recommended winter guided hike operators.\r\n \r\nAlternative walks\r\nIf conditions are poor, try alternatives such as Taranaki Falls Walking Track or Tama Lakes Track.\r\n \r\n2. Minimum Age Policy\r\n10 Years plus, parents carrying babies will not be accepted on our service\r\n10 - 12 Years - Ok if accompanied by an adult on a 1:1 ratio\r\n13 - 15 Years - Ok if accompanied by an adult\r\n \r\nMaximum age Policy\r\n75 years old\r\n \r\n3. Health and Fitness - Drugs and Alcohol and Medical Restrictions\r\nThe Tongariro Alpine Crossing is a challenging alpine walk. The track varies in steepness and the ground is highly unstable. A good level of fitness is required. You should be able to walk/run 10km easily and walk 20 flights of stairs. \r\n \r\nWe recommend that you consult us if you suffer from any of the following:\r\nHead Injury\r\nRecent Surgeries\r\nNeurological Disorders\r\nEpilepsy\r\nDislocations\r\nArtificial Limbs\r\nBack Injuries\r\nHeart Conditions\r\nHigh Blood Pressure\r\nRestricted Mobility\r\nDiabetes\r\nSevere Allergies\r\n \r\nTongariro Transport Hub reserves the right to refuse or cancel your booking if you are not deemed fit or capable. If you are under the influence of drugs and or alcohol your booking will be cancelled with no refund. If a medical condition and or fitness prevents you from doing the trip a full refund will be given. \r\n \r\n4. Cancellations\r\nOur operation is weather dependent.\r\nYou will need to check your email the day before and the morning of your shuttle departure for any cancellation notifications or you can call us on +64 272 320-238 to check the weather. We recommend contacting us before 5pm the day prior so you can plan your day. \r\nIn the event of us cancelling due to bad weather conditions your booking date will be changed to a day of your choice or you can request via email your full refund.\r\nIf you cancel within 24 hours of the booked service date & time a loss of 100% of the total cost will apply.\r\nCancellation requests received by email 48 hours before the booked date are fully refunded.\r\nWe endeavour to notify you of unsuitable weather & track conditions , if in doubt please contact us.\r\n\r\n5. Refunds\r\nIf booking online, you are responsible for ensuring your booking details are correct. If there has been an error with your booking the above cancellation policy applies.\r\nRefunds can only be processed through the payment method that your ticket item was paid through. Please note that a refund can take anyway up to 7 days to process. \r\nIf for some reason a refund is required through an international bank account all additional charges will be passed onto the customer and deducted from the refund amount. \r\nIf you have booked through an online travel agency you must contact the Travel Agency you have booked with. \r\n \r\n6.Late Arrival/s \r\nWe pride ourselves on providing an efficient service. Departure times will leave on timetable departure times. If you have missed this time you will need to wait for available seats on the next available departure time. We cannot guarantee there will be seats available. There will be an additional charge for any exclusive shuttle trips made that are over and above the schedule timetable departure times. \r\n \r\n 7.Payments\r\n The name of the business that will appear on your bank/credit statements will be Tongariro Transport Hub (2019) Limited Partnership. Your account will be charged in New Zealand Dollars.\r\nWe accept Visa, Mastercard, Debit Cards and Eftpos. We also accept payments from approved Agents, Online Travel Agencies, Inbound Tour Operators who we have a binding agreement with. A customer must arrive with the booking confirmation form. (Please print off for faster processing)\r\nAll transactions are in New Zealand dollars. \r\nThe advertised price is per person and does not include booking and credit card transaction fees, these are additional charges for online bookings and EFTPOS transactions on-site. We also accept cash payments on-site at the carpark for the advertised price shown per person only.\r\nAll prices are subject to change. \r\n\r\n7a.Payments made through Agents, Suppliers of Tourism Products, Online Travel Agencies. \r\nTongariro Transport Hub is a preferred tourism supplier for many agents and online travel agencies promoting tourism products. We act as a supplier only and our booking terms and conditions surpass any booking terms and conditions that the agent/supplier may have provided. \r\nCustomer must arrive with proof of confirmation and payment of the booking. Please print a paper copy of confirmation to avoid any delays. \r\nRefunds and Cancellations. If the cancellation is made within our booking terms and conditions. The refund must be authorized and approved by Tongariro Transport Hub Bookings Manager. The customer is responsible for contacting their booking agent. \r\n\r\n8.Discount Vouchers/Offers\r\nAre valid up until the expiry date. \r\nThey cannot be used in conjunction with any other discount offer. \r\nDiscount Vouchers/Offers are not available on New Zealand Statutory Holidays.\r\nDiscount Vouchers/Offers are off the Retail Rate of the Tour. \r\n\r\n9. Gift Vouchers\r\nSponsored Vouchers - Are valid up until the expiry date only. \r\nGift Vouchers that have been purchased are valid for 2 years\r\n \r\n10 Notification of New Zealand Public Holidays\r\nDiscount Codes, discount vouchers/offers will not be available for Public Holidays: 25 December, 26 December, 1 January, 2 January, 29 January, 6 February, 19 April, 22 April, 25 April, 3 June, 28 October.\r\n\r\nSurcharges may apply. \r\n\r\n13.Adventure Activity Carry a Degree of Risk. Company Disclosure and Risk Waiver. (This document will be signed on your arrival)\r\n\r\nWe advise that all activities do carry a degree of risk and that by participating in the activity provided by the Operator you are expressly assuming those risks personally and are releasing the Operator and its officers and employees from any liability, claims, losses, damages or expenses caused by any event including, but not limited to:\r\n• Personal injury or death\r\n• Property loss or damage\r\n• Acts which may be construed as negligent or accidental\r\n• Any other loss, damage, suffering, emotional or nervous disorder\r\n\r\n1. In participating in the activity I, the passenger, agree to the conditions set out as above and consent to the conditions in clauses 1(a) to 1(i) below and 2 to 7.\r\n\r\n(a) I agree that my successors, executors, administrators and next of kin are bound by the terms and conditions.\r\n(b) I agree not to commence any litigation or proceedings in any country in relation to the risks and perils set out in B above and to indemnify the Operator against any such claims.\r\n(c) I confirm that I am physically fit and suffer no medical conditions, which may be aggravated by this activity.\r\n(d) I consent to receive medical treatment in the case of injury, accident or illness during the activity and to indemnify the Operator against any claims in respect of this treatment. (We advise you to have personal travel insurance).\r\n(e) I agree that any films, sound, video or other recordings taken of or during the activity will not be used in any promotion or advertising without the prior consent of the Operator, however the Operator may use such recordings itself at its complete discretion without any prior approval.\r\n(f) I understand if I have poor physical health or have any medical/heart conditions which may impact my ability walk the Tongariro Alpine Track MUST BE DISCLOSED to Tongariro Transport Hub drivers prior to departure. If I am deemed physically unfit to engage within the experience the cost of the trip will be refunded. \r\n(g) I understand that if pregnant I should not participate in this experience and if I do so without notifying Tongariro Transport Hub staff of my pregnancy, I do so at my own risk. \r\n(h) Pickup times may vary during the season depending on prior booking numbers. Our carpark is closed at 7pm daily, so you must be back to your vehicle and have departed the carpark by this time. 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They are also alternative options when the Tongariro Alpine Crossing trail is closed due to bad weather.