Have questions about this trip? Check get in contact with the The Great Walks Bus team.
All our vehicles are modern minibuses packed with safety features and emergency equipment. Every vehicle is cleaned and sanitised after each trip. All of our drivers are fully licensed and are trained in all aspects of health and safety.
Luggage Policy
The Great Walks Bus carries checked luggage subject to the below terms and the Contract and Commercial Law Act 2017.
All luggage carried must be clearly labelled with the passenger’s:
Name
Address
Contact details
Destination
The size, weight and number of luggage items that can be carried is specified below.
N.B If a passenger wishes to travel with more luggage than is permitted, or with oversized items, the item(s) may be refused if there is no available space.
Checked-in Luggage
Passengers can bring up two pieces per person weighing a maximum of 25 kg each per person.
Each piece of luggage should not exceed total dimensions (length + width + height) of 158cm (62 inches).
If you are travelling with a wheelchair, mobility scooter or baby pushchair that can collapse down to fit within the checked luggage size and weight dimensions, it can be counted as one of your two checked luggage entitlements. If the item cannot be collapsed down to fit our checked luggage size and weight dimensions, it will be regarded as oversized luggage.
Carry-on Luggage
Handbags, umbrellas, walking sticks and other aids are permitted.
You are responsible for your carry-on luggage, and The Great Walks Bus accepts no responsibility whatsoever for loss or damage to carry-on luggage.
Right of Refusal to Carry Luggage
The Great Walks Bus has the right to refuse to take luggage if it does not meet the requirements set out in these terms and conditions, or if it breaches the Contract and Commercial Law Act 2017, Part 5, Subpart 1:
If a passenger travels with more luggage than permitted as above, then the additional item(s) may be refused if there is no available space.
Prohibited items are not permitted either on board or in the luggage compartment.
The Great Walks Bus does not carry unaccompanied parcels under any circumstances. Passengers must never accept luggage or parcels on behalf of someone.
The Great Walks Bus will not be responsible for or liable any loss or inconvenience if a passenger is refused travel under any of these circumstances.
Pick up Locations and Times:
Please be waiting at your pickup location at least 5 minutes before your pickup time. Late passengers will be considered as a no show and no refunds will be given. As the buses are traveling large distances delays can happen so please be patient if your pickup is delayed.
Queenstown Central - 43 Camp St, Queenstown. Meet at the Station building, next to Marmolada Cafe.
CopCopthorne Hotel & Apartments Bus stop - 88 Frankton Road, Queenstown, New Zealand. Please meet at the bus stop just after Copthorne Hotel & Apartments (Bus stop is the same side of the road as the hotel.)
Battery Hill Bus Stop - Battery Hill Bus Stop Opposite to Queenstown Cottage (There are bus stop ether side of the road, please be waiting on the left side as you are heading out of town.)
Frankton - Frankton, Queenstown, New Zealand - Please be waiting Infront of Frankton Bus Terminus by the public toilets. (15 - 20mins after start time)
Queenstown Airport - Please be waiting at the shuttle bus transfer area. (15 - 20mins after start time)
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